Terms & Conditions

Terms & Conditions

Access to and use of this Website www. play2write.com and the sale and purchase of products from this Website are governed by the terms and conditions of use and the terms and conditions of business (together "terms and conditions") set out below.

By using this Website you agree to accept these terms & conditions. If you do not wish to accept these terms & conditions, please do not use this Website.

Please read these Terms & Conditions carefully before placing your order and retain a copy for future reference.

All contracts shall be governed by & construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms & conditions will be deemed to affect your statutory rights.



All goods available on our website are held in stock & orders are generally dispatched within 24 hours of ordering Monday – Friday excluding UK Bank Holidays. In the unlikely event that we are out of stock of an ordered item we will contact you within 24 hours & give you the option to either wait until the item is available from stock or receive a full refund within 7 days.

Prices, product descriptions & specifications are checked to the best of our ability, & whilst every effort has been made to make them accurate, no responsibility will be accepted for errors & omissions.

The price of the products is that displayed on the Website. The price is inclusive of UK VAT at 20%.

Payment for orders must be made in full before dispatch.

For the avoidance of doubt, receipt of an order does not constitute acceptance of an order.

We reserve the right to periodically update the prices on the Website, which cannot be guaranteed for any period of time. We will make every effort to ensure prices are correct at the point at which you place an order. In the event we have made an error in the displayed price we will contact you within 24 hours and advise you of the correct price. You will be given the option to cancel your order and receive a full refund or to proceed with your order at the correct price.

We reserve the right to withdraw any products from the Website at any time.

We shall not be liable to anyone for withdrawing any goods from the Website or for refusing to process an order.



We offer several delivery options and these are clearly displayed in on our Delivery Info Page and during checkout. We dispatch our orders quickly but please note that delivery times are not guaranteed and we will not be held responsible for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Delivery of your order shall be made to the delivery address specified on your order and you should make all arrangements necessary to take delivery your order whenever it is tendered for delivery.

Risk in the ordered goods shall pass to you upon delivery of your order.

If your order is returned to us due to the your failure to rearrange delivery or collection with the delivery provider (following attempted delivery), you may be liable to a further delivery charge to have your parcel delivered again.


Cancellation & Returns

You may cancel your order for any reason up to point of dispatch and we will refund any payments made in full within 14 days.

You may cancel your order for a period of 7 days after receiving your order and receive a refund by emailing return@play2write.com quoting your order number and your desire to cancel your order.

Cancelled orders must be returned at your expense within 7 days of cancellation in the original packaging, unused and suitable for resale. They should be adequately insured during the return journey. Following safe receipt of the goods, we will issue a refund of all monies paid for the returned goods excluding outward & return delivery charges.

If you are unable to return the order yourself & require us to collect it you will be charged the cost of us collecting the order by Parcelforce or Fedex.

Please contact us as soon as possible (and in any event within 7 days of receipt) if you receive a damaged or faulty item.

Faulty or damaged items must be returned to us within 14 days of receipt. Please contact us in advance of returning your order. On safe receipt of your returned item/s we will issue you either with a replacement or a full refund.


Privacy Policy

We take your privacy & security very seriously. We will only use your information for the purposes of fulfilling your order & to contact you for product & service feedback relating to orders placed with us.

An opt out option is available by clicking the un-subscribe link in email correspondence.

Your details will only be forwarded to our payment and delivery partners for the purpose of fulfilling your order. They will not be passed to any other third parties unless we have your permission to do so or are required by law to do so.



In addition to the information that you supply to us, information & data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website.

Our website cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully & in accordance with the Data Protection Act 1998 .

You can choose to accept or decline cookies. Most web browsers automatically accept Cookies but you can usually modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.


Copyright & Trademarks

All website design, text, graphics, the selection & arrangement thereof, and all software compilations, underlying source code, software and all other material on this site are the copyright of Play2Write Ltd or their content and technology providers. All rights reserved.

All brand names, product names and titles used in the Website are trade marks or trade names of their respective holders. No permission is given in respect of the use of any of these names or titles & moreover any such use may constitute an infringement of the holders’ rights.


Limitation of Liability

To the extent permitted by law, in the event of any breach of these Terms and Conditions by the Seller, the remedies of you the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and we, the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.


Changes to Terms & Conditions

We, the Seller shall be entitled to alter these Terms & Conditions at any time but this right shall not affect the existing Terms & Conditions accepted by you the Buyer upon making a purchase.